Mobile Number Portability (MNP) enables a mobile Subscriber with either pre or post-paid services to retain his/her mobile number (Inclusive of Prefix) when changing network Operators. MNP is an important mechanism to enhance fair competition among different cellular mobile telecommunications Operators (CMTO) and to improve Subscriber service quality.

There is a new law that stipulates that customers must have the option to switch networks whilst keeping their existing numbers.

To date, customers have been reluctant to change their network, as this would mean a change in their mobile number. MNP means you can now keep your number for life, regardless of the network that you are on.

The process to follow if you choose to keep your number when moving to a new network is generally the same for each network and service provider. However, there might be some small differences which could include the cost of porting your number or where you should go to port your number.

You should check the website of your existing operator i.e. Instaphone or, call their customer service centre or visit nearest Instaphone Service & sale Centre to get the accurate information on how to port your number before making your application. For more information flow please visit our official website & 24 hour toll free helpline i.e. www.instaphone.com & *777 and we can guide you through the process.

If the information you provide exactly matches the information in your old carrier account, and no other account ambiguity then your port should go smoothly with no delays.

The official time period mentions in Mobile Subscription Period (details follow), but if you are a postpaid customer you will remain responsible for any outstanding balance on your subscription.

No, it doesn’t. The prospective service provider/network operator may choose to accept or refuse your application based on the agreed requirements.

No. Only you can request a port. If an unauthorized port does occur, contact your normal service provider as soon as possible so that the port can be reversed.

The subscriber shall have the right to cancel the Number Porting Request with the Recipient operator at any time after Number Porting Request acknowledgement message has been sent to the Recipient operator and before NPRFS message has been sent to the Donor Operator. However, the recipient operator may not be liable to refund any fees deposited by the subscriber for porting processing

After porting out with the bill clearance from the Donor operator (Current operator), you will get the account status from the Recipient Operator (New operator)

The subscriber shall not be allowed to port out a number for up to 60 days, after any newly activated numbers, ported –In numbers with a change of ownership processed. The start of minimum subscription period (MSP) shall be determined by any one of the following:

All mobile services that are currently available with the Recipient operator to existing / non ported subscriber shall also be available to the subscriber in a non discriminatory manner upon porting in. However, it may not be implied that the services available at the Donor operator shall automatically be available with the Recipient operator if these are not already commercially offered by the Recipient Operator.